FAQ


Need help finding quick answers to questions? Check out the FAQs or fill out the form to get the help you need.

FAQ


Need help finding quick answers to questions? Check out the FAQs or fill out the form to get the help you need.

Order Status

We are currently shipping orders in the U.S. and Canada only. Orders to the continental United States ship within 2-3 days from our Portland, Maine office/warehouse.  Others may take a bit longer and unfortunately cost more.

Most ship the same or next business day.  We promise 2-3 days as sometimes our small but mighty crew gets inundated, but we try to get your order out fast.

Once your order has shipped, you will be emailed a tracking number and a copy of your invoice/receipt.

Just $3.99 per order and free if $30 or over – within the continental United States. Shipments to Alaska, Hawaii, territories and overseas are calculated after your cart is moved into checkout – where you can select the shipping method see the price.

Once you have received a tracking number, simply go to the internet and type "track a package" in the search bar. A tracking bar should come up.  If you need help, please contact us at customerservice@talusproducts.com. We will be happy to help you.

If you have tracked your package and it says it was delivered, please check with the carrier to confirm that all packages were delivered. If carrier confirms that the packages were indeed delivered, please contact customer service for further assistance.

If you have tracked your package and it says it was delivered, please check with the carrier to confirm that all packages were delivered. If the carrier confirms that all packages were indeed delivered and you are still missing an item, please contact customer service for further assistance.

If you find that your product is missing parts, please contact customer service for further assistance.

If you received the wrong product, please contact customer service within 72 hours of receiving the product.

  • We offer a 90-day limited warranty against defects in materials and workmanship.
  • We accept free returns on all unused goods within 30 days from the delivery date. The product(s) must be in their original packaging.

*If you are not completely satisfied with your purchase, please contact us for a replacement or refund.

We want you to be completely satisfied with your purchase. If, however, you need to return or exchange an item, you may do so within 30 days of the delivery date. Items must be in original, resalable condition.

Send returns to:

Attn: Customer Returns
Talus Corp 
299 Presumpscot St
Portland, ME 04103

Please include a list of what is being returned, the reason for the return, and whether you would like a refund or exchange. If requesting an exchange, please list the item you would like sent in its place. If requesting a refund, please include a copy of your original receipt. You will be responsible for the shipping cost of returning or exchanging an item unless it is for a manufacturing defect.

Damaged or Defective Merchandise:

If a product we shipped was either defective or damaged, please contact our customer service and we will assist you with replacing or returning the merchandise. Email us at customerservice@talusproducts.com or call us at 800-634-8180 with questions.

International Shipping

When you are ready to finish up your order, we will ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your car and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

  • We offer a 90-day limited warranty against defects in materials and workmanship.
  • We accept free returns on all unused goods within 30 days from the delivery date. The product(s) must be in their original packaging.

*If you are not completely satisfied with your purchase, please contact us for a replacement or refund.

Guarantees

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such an e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our stie anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use cookies?" section below for information about cookies and how we use them.

How do we use your information?


We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "how can you opt-out, remove or modify information you have provided to us? section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and "members-only" content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?


We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer he use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use cookies?


Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's system to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved service. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors.  These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.highroadorganizers.com, www.talusproducts.com, and www.caribee.us. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?


To modify your e-mail subscriptions, please let us know by emailing customerservice@talusproducts.com. Please note that due to email production schedules you may receive any emails already in production.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links


In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy


If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on August 16, 2022.

Questions and feedback


We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only


This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions - Legal information


Please also visit our "
 legal " section stablishing the use, disclaimers, and limitation of liability governing the use of our website.

Your consent


By using our site, you consent to our privacy policy.

Pricing and Billing

Click the account icon and then "Sales Orders" to review your orders. You may compare your order history on our website. If you have further questions or concerns, please contact customerservice@talusproducts.com for further assistance.

Click the account icon, then "Sales Orders" and choose which receipt/invoice to download or print.

Credits usually take 7-10 business days from the time we receive your item(s) back in the warehouse.

​Your credit card will be charged within 24 hours prior to shipping your item(s).

Buyer's Guide

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart, you'll see a box where you may enter your coupon code.

To find the products you're looking for, use the menus on the top of our website or just type in the SEARCH box – indicated by the magnifying glass. If you need help, contact us for further assistance at  customerservice@talusproducts.com.

​​To navigate this website, simply click on a category you might be interested in. Category listings are at the top in the menu bar and special categories are located throughout the website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will change. Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us for assistance at customerservice@talusproducts.com.

Additional Support

Talus has a duty and a right to inform the market of our patent, trademark and copyright rights, and we do not hesitate to enforce our rights when necessary and have received injunctions and monetary relief where our rights to intellectual property have been infringed. As part of those efforts, below is a non-exhaustive list of intellectual property rights.


Talus products are covered by one or more of the following registered trademarks in the U.S. and other countries:


  • CarCubby® U.S. Registration no. 6822427
  • CarHooks® U.S. Registration no. 5158703
  • DriverStash® U.S. Registration no. 7518750 
  • High Road® U.S. Registration no. 2491403
    • 97620718
    • 97620722
    • 97620726
  • High Road® Canadian Registration no. TMA1,032,126
  • Smooth Trip® U.S. Registration no. 3337448
  • SnackStash® U.S. Registration no. 7218751
  • StashAway® U.S. Registration no. 5954327
  • TrashStash® U.S. Registration no. 5158703

Talus maintains the following common law trademarks under the High Road brand:


  • AirFlow™
  • BackPockets™
  • Band-It™
  • Carganizer™
  • CarHop™
  • CargoCube™
  • CargoStash™
  • DashDots™
  • DriverCup™
  • DriverPockets™
  • DriverStash™
  • Food'nFun™
  • GapStash™
  • Gearnormous™
  • HandiStash™
  • HoldTight™
  • PhotoVisor™
  • Puff'nStuff™
  • SeatPack™
  • SeatStash™
  • SnackStash™
  • StuffTop™
  • SwingAway™
  • TissuePockets™
  • TrashStand™
  • TuckAway™
  • VersaBin™
  • VisorStash™
  • Wag'nRide™

Talus maintains the following common law trademarks under the Smooth Trip brand:


  • AquaPockets™
  • BuoyBag™
  • Hedbed™
  • Neat'nFresh™
  • QuickPick™
  • SafeGuard™
  • SoftBend™

Patents:


Talus products are covered by one or more of the following patents:


  • D602,693 DriverPockets Cell Phone Organizer (HR-DPK-103)
  • D650,733 Charger Caddy (HR-DRC-7501) 
  • D658,568 Driver Organizer (HR-3509) 
  • D700,780 Doggie Organizer (HR-DG-101) 
  • D739,338 Ultra DriverCup Cell Phone Organizer (HR-DR-7509) 
  • D782,389 Ultra DriverPockets Cell Phone Organizer (HR-5555) 
  • D770,360 TissuePockets Seat Back Organizer (HR-5539) 
  • D751,262 StableMate Car Trash Bags (ALL STABLEMATE TRASH - HR-5583, HR-5534, HR-5542, HR-TS-1006) 
  • D751,370 S Contour CarHooks (HR-5541) 
  • D777,468 Band-it Tissue Holder (HR-3526) 
  • D780,666 PadPockets Seat Back Organizer (HR-5537) 
  • D820,595 StashAway Seat Back Trash Organizer (HR-5568) 
  • D786,632 Kid's Car Seat Organizer with Cooler (HR-6222, HR-6224)
  • D851,931 Food 'n Fun Compact (HR-6223)
  • D792,517 StashCache Dashboard Phone Stand (HR-5554) 
  • D808,165 Dog Walking Pack (HR-7228) 
  • D822,994 ZipFit Cargo Organizer (HR-5564) 
  • D825,436 StashAway Console Trash Bag (HR-5567) 
  • D838,481 ExpandaBin Trunk Organizer (HR-5565) 
  • D322,498 TrashStash Leakproof Trash Bag (TS-BLACK, HR-5549)
  • 5,490,623 Puff''n Stuff Leakproof Trash Bag with Tissue Dispenser (PS2-BLACK, HR-5550)
  • D868,468 Portable Seat Caddy (HR-3531)
  • D908,356 SnackStash™ (HR-5577)
  • D877,044 DriverStash™ (HR-5584)
  • D991,871 TuckAway™ (HR-5626)
  • D911,147 CenterStash™ (HR-5626)
  • D9,878,673 HoldTight™ Bag Belt (HR-5637, HR-5638)
  • D746,151 Free St. Vent Caddy & Hanging Litter



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