1. Where do we ship?
We ship to the Continental United States and Canada only.
2. When will my order ship?
Most orders ship within 2 business days.
3. Has my order shipped yet?
Once your order has shipped, you will be emailed a tracking number and a copy of your invoice/receipt.
4. How much is my shipping?
Shipping is automatically calculated before submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.
5. How do I track my order?
Once you have received a tracking number, you simply go to the internet and type "track a package" in the search bar. A tracking bar should come up. Enter your tracking number and click Find Carrier. We ship most packages via FedEx unless you specify otherwise. If you need help, please feel free to contact us directly at customerservice@talusproducts.com. We will be more than happy to help you.
6. My order never arrived.
If you have tracked your package and it says it was delivered, please check with the carrier to confirm that all packages were delivered. If the carrier confirms that the packages were indeed delivered, please contact customer service for further assistance.
7. An item is missing from my shipment.
If you have tracked your package and it says it was delivered, please check with the carrier to confirm that all packages were delivered. If the carrier confirms that all packages were indeed delivered and you are still missing an item, please contact customer service for further assistance.
8. My product is missing parts.
If you find that your product is missing parts, please contact customer service for further assistance.
9. I received the wrong product.
If you received the wrong product, please contact customer service within 72 hours of receiving the product.
10. What is your return policy?
We fully guarantee our products against defects in materials and workmanship. If you are not completely satisfied with your purchase, please contact us for a replacement or refund.
11. How do I return my product?
We want you to be completely satisfied with your purchase. If, however, you need to return or exchange an item, you may do so within 30 days of your original purchase. Items must be in original, resalable condition.
Send returns to:
Attn: Customer Returns
Talus Corp
299 Presumpscot St
Portland, ME 04103
Please include a list of what is being returned, the reason for the return, and whether you would like a refund or exchange. If requesting an exchange, please list the item you would like sent in its place. If requesting a refund, please include a copy of your original receipt. You will be responsible for the shipping cost of returning or exchanging an item unless it is for a manufacturing defect.
Damaged or Defective Merchandise:
If a product we shipped is either defective or damaged, please contact our customer service and we will assist you with replacing or returning the merchandise. Email us at customerservice@talusproducts.com or call us at 800-634-8180 with questions.